Terms and Conditions my88 — Complete Platform Rules Guide

My88 is a legally operating and regulated online entertainment platform. Before you begin using this platform, it is important to understand that your use is fully subject to the terms and conditions stated herein. These terms apply to all forms of use — whether you are browsing the website, registering an account, making a deposit, claiming a bonus, or playing any game available on the my88 platform.

By accessing or using the my88 platform in any capacity, you are deemed to have read and understood all these terms and agreed to comply with them in full. If you do not agree with any part of these terms, please stop using the platform immediately.

My88 reserves the right to update or amend these terms and conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you are always aware of the latest version in effect.

Each user is only permitted to hold one (1) registered account on the my88 platform. Ownership of multiple accounts by the same individual — whether using the same or different personal information — is a violation of the platform's terms of use and may result in the closure of all associated accounts without any refund.

Upon registration, you are required to provide truthful, accurate, and up-to-date information. my88 enforces a strict KYC (Know Your Customer) policy to verify the identity of all members. You may be asked to submit identity verification documents such as a national ID, passport, or other supporting documents at any time.

Your account responsibilities include:

• Keeping your password and login credentials confidential at all times.
• Ensure that your registered personal information is accurate and updated whenever changes occur.
• Notify the my88 support team immediately if you suspect unauthorised access to your account.
• Not sharing your account or allowing others to use it for any reason.

My88 shall not be held liable for any losses arising from your own negligence in safeguarding your account credentials.

My88 supports a wide range of popular and secure payment methods for the convenience of Malaysian players, including FPX, online bank transfers, and major e-wallets. All transactions are processed through a multi-layered security infrastructure with 256-bit SSL encryption.

Regarding deposits:

• Minimum and maximum deposits are subject to the limits set for each payment method.
• All deposits must be made using a payment method registered in your own name — third-party deposits are not accepted.
• My88 reserves the right to request additional verification for any deposit deemed unusual or suspicious.

Regarding withdrawals:

• Withdrawal requests will be processed within the designated timeframe depending on the selected payment method.
• Complete identity verification (KYC) is a mandatory requirement before any withdrawal can be approved.
• Withdrawals will only be processed to the same account or payment method used for the deposit, unless specifically approved by the my88 finance team.
• My88 reserves the right to hold or suspend withdrawals for investigation purposes if any suspicious activity is detected.

My88 offers a wide range of bonuses and promotions to both new and existing members from time to time. All bonuses are subject to the specific terms and conditions stated alongside each promotional offer. Please read the terms of each promotion carefully before claiming it.

The general terms applicable to all bonuses on the my88 platform are as follows:

• Wagering requirement must be met in full before any winnings derived from a bonus can be withdrawn.
• Bonuses may only be used for gaming purposes and cannot be directly converted to cash without meeting the wagering requirements.
• Each player is entitled to claim each type of bonus once only, unless otherwise stated in the relevant promotion's terms.
• My88 reserves the right to void any bonus claimed through dishonest means, including the use of multiple accounts or system manipulation.
• Unused bonuses will expire automatically after the specified period.

All games available on the my88 platform use RNG (Random Number Generator) verified by an independent third-party body. This ensures that every game outcome is completely random and cannot be manipulated by any party, including my88 itself.

By using the my88 gaming platform, you agree that:

• Game results that have been processed by the system are final and cannot be disputed unless there is clear evidence of a verifiable technical failure.
• You are fully responsible for every wager placed using your account.
• The use of any automation software, bots, or third-party tools to play games is strictly prohibited.
• In the event of a technical disruption during a gaming session, my88 will endeavour to resolve the situation fairly based on available system records.

To explore the full range of games available, you can browse our Game Lobby or Slot Games which is regularly updated with new titles.

My88 maintains a zero-tolerance policy against all forms of fraud, abuse, or activity that compromises the integrity of the platform. The following activities are strictly prohibited and may result in account closure without notice and forfeiture of all balances:

• Registering or operating more than one account simultaneously or consecutively.
• Using a false identity, another person's personal information, or falsified documents during registration or the KYC process.
• Conducting or attempting to conduct any form of money laundering through the my88 platform.
• Using automation software, scripts, bots, or any technical method to gain an unfair advantage in games.
• Colluding with other players or platform staff to manipulate game outcomes.
• Exploiting any bugs or technical vulnerabilities in the system for personal gain without reporting them to my88.
• Threatening, insulting, or using abusive language towards any member of the my88 customer support team.

You have the right to close your my88 account at any time by contacting our customer support team. Before the closure is processed, any remaining balance (after applicable adjustments) will be returned to you via an approved payment method.

My88 also reserves the right to suspend or close any user's account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Failure to complete KYC verification requirements within the stipulated timeframe.
• Suspected activities related to fraud, money laundering, or other financial crimes.
• Requests from the relevant authorities or regulatory bodies.
• Situations where the security of the platform or other players is at risk.

For players who need assistance with responsible gaming and wish to apply for voluntary self-exclusion, my88 provides that option via the Responsible Gaming.

The my88 platform is provided on an "as-is" basis. While we strive to ensure the platform operates without interruption at all times, my88 does not guarantee that the service will be free from technical disruptions, errors, or unavoidable downtime.

My88 shall not be held liable for:

• Losses or damages arising from technical failures, internet disruptions, or circumstances beyond our control (force majeure).
• Winning losses caused by technical errors that have been identified and acknowledged by the system.
• Content or services from third parties that may be accessible through the platform.
• Any indirect, consequential, or punitive losses arising from the use of the my88 platform.

In all cases, the maximum liability of my88 to any player is limited to the total amount actually deposited by that player within the 30 days preceding the claim.

My88 reserves the right to amend, update, or replace any part of these terms and conditions at any time at our sole discretion. Any changes will take effect immediately upon publication on this website.

We will endeavour to notify players of significant changes via in-platform notifications or registered email. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest terms in effect.

Continued use of the my88 platform following any amendments to these terms will be considered your acceptance of the revised terms. If you do not agree with any changes, you must stop using the platform and close your account.

If you have any questions, confusion, or concerns regarding these terms and conditions, the my88 customer support team is ready to assist you every day, 24 hours a day, 7 days a week — in Bahasa Malaysia.

You can reach us through the following channels:

• Live Chat: Available directly within the platform — the fastest way to get immediate assistance.
• Email: [email protected] — for written inquiries or issues requiring documentation.

For more information on other related policies, please visit our Privacy Policy and FAQ which contains answers to the most frequently asked questions by Malaysian players.